“Just do what you do best.”
A guy named Peter Drucker said, “The aim of marketing is to make selling unnecessary.”
In that light, anything you do to solve your clients’ problems and make them happy is marketing.
Because doing so makes it more likely that your clients will either buy from you again or refer others to you. In either case – a repeat sale or referral – selling is largely unnecessary.
Case in point: My insurance agent, Geoff Elfstrum.
Last week, he solved a problem with a device I had installed on my car. He took the time and effort to call me, apologize for the problem, and get the vendor to fix it.
Good work Geoff! I’m happy about that.
But then he invested more time and expense in sending me a handwritten note of thanks for my patience… with two $10.00 restaurant gift cards enclosed.
Fantastic work, Geoff. I’m delighted about that!
As a result, I’m telling everyone I know — here in my agenda, on my blog, Twitter, Facebook, LinkedIn, and continuing on to every conversation I have in the coming weeks whenever insurance pops up.
Geoff is going to get repeat business and referrals from me. And no selling is necessary for him. Because he is such a smart marketer. He Gets It!
Food for thought, eh?
Just so I can make selling a bit more unnecessary for Geoff, you can reach him at www.ElfstrumConsulting.com
By the way, Dinner at Red Lobster was delicious. Thanks Geoff!
Thanks for allowing me to rant…
“An acre of performance is worth a whole world of promise.”